For online purchases private customers have the right to notify the seller that he/she wants to cancel the purchase without penalty and without providing a reason within 14 days from the day following the delivery date.
9 bulles allows you to return the items that you are not satisfied with and thus receive reimbursement.
This means that the products you want to exchange should be returned to 9 bulles within five days following the cancellation. These products must be in perfect condition. They must be packed carefully in order to avoid any deterioration of the products during shipping. In the event of an exchange, you have to pay the return shipping charges except for France and the Benelux. For this countries, you'll find a return label in your parcel. The user is responsible for the quality and follow-up of these returns.
9 bulles reserves the right to refuse a return if it does not meet the above-mentioned conditions.