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Satisfied or your money back

You have just received your order and you find the articles are too small, too big, or not as you imagined them? 

With 9 bulles you can exchange your items. Just return whatever article you consider to be unsatisfactory following the instructions below and place your new order straight away. We will then send you your new order without charging shipping costs.

If you do not want to order a new article, we will reimburse the sum of your purchases to the account number that you send us by email.


The customer has the right to change products and/or any accessories within 14 working days starting from the delivery date. This means that the products you want to exchange should be returned to 9 bulles within 14 days of receiving your parcel. These products must be in perfect condition and in their original packaging. They must be packed carefully in order to avoid any damage during shipping. 9 bulles reserves the right to refuse to exchange articles if they do not meet the above-mentioned conditions, in particular if there is visible proof that the packaging has been opened or damaged by the customer.

In the event of an exchange, you have to pay the return shipping charges except for France and the Benelux. For this countries, you'll find a return label in your parcel

For all countries, 9 bulles will pay the shipping costs for the replacement products and/or